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What Is Business Process Analysis (BPA)?


Business Process Analysis (BPA) is a methodology or method that involves reviewing, identifying, examining, and mapping of the tasks, steps, inputs, and outputs that are involved in the accomplishment of a business process to enable the day to day running of your business operations.

Business Process Analysis Workflow
What is Business Process Analysis (BPA)

What are the Objectives of business process analysis?

The aim of Business Process Analysis (BPA) is to gain a comprehensive understanding of how different processes work within an organization's operational framework, and to evaluate them in terms of efficiency, effectiveness, and flexibility.

  • Identify Bottlenecks: Locate areas where delays occur, or resources are inefficiently utilized.

  • Optimize Workflow: Discover ways to streamline tasks and procedures.

  • Enhance Quality: Improve the quality of output, whether it's a product, service, or customer experience.

  • Reduce Costs: Find opportunities for cost-saving through the elimination of redundant steps or automating manual processes.

  • Risk Mitigation: Assess and mitigate risks associated with the process.


  • Identify Processes: The first step is to identify which business processes need to be analyzed.

  • Data Collection: Gather all relevant data concerning the selected process, such as resources used, time taken for each step, and involved personnel.

  • Process Mapping: Graphically represent the process using tools like flowcharts or specialized software.

  • Analyze: Examine the process to identify inefficiencies, bottlenecks, and other areas for improvement. 5. Benchmark: Compare your process against industry standards or similar processes within your organization.

  • Develop Recommendations: Propose changes to optimize the business process.

  • Implement Changes: After securing approval, put the proposed changes into practice.

  • Review: Continuously monitor the revised process to ensure it meets its objectives and adjust as necessary.​


  • Flowcharts and Diagrams: Visual tools to map out the entire process.

  • Key Performance Indicators (KPIs): Metrics that help evaluate the efficiency of the process.

  • Software Tools: Specialized BPA software can automate many aspects of the analysis.


  • Efficiency: By understanding the intricacies of a business process, you can make changes that allow it to run more smoothly.

  • Cost-Effectiveness: Improved processes often require fewer resources, which in turn saves money.

  • Competitive Advantage: A streamlined; efficient process can give you an edge over your competitors.


  • Resistance to Change: Employees may be resistant to the changes proposed.

  • Implementation Costs: The process of analysis and implementation may require a significant investment.

Contact us today to get started on your journey to operational excellence.

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